Fixing MyDMU Login and App Problems

Most MyDMU issues come down to four things: the account, the session, the app version, or the device settings. Work through the checks below in order and you will usually find the fix within a few minutes.

Repeated logouts

This is the most reported issue. Session length is controlled by university account security policy, so there is no switch inside the app. What helps:

• Update the app to the latest version.
• Do not force-close the app after every use.
• Check your phone date and time are set automatically; a wrong clock breaks sign-in tokens.

If you are logged out dozens of times a day, report it through the app so the team has examples to investigate.

Login loop or blank page after sign-in

1. Clear the app cache (Android) or offload the app (iPhone) and reopen it.
2. Switch between Wi-Fi and mobile data to rule out a network block.
3. Try the web portal in a private browser window. If that works, reinstall the app.

Tiles missing or showing an error

The home screen is personalised, so tiles depend on your student status. If a tile you need is missing, pull down to refresh. If it still does not appear, your record may be waiting on registration. Contact your faculty advice centre rather than IT.

Wrong or empty timetable

See the timetable guide for registration-related causes. For an app that shows a blank timetable while the web portal shows the correct one, sign out, close the app, and sign back in.

Account locked

Too many failed password attempts lock the university account for a period. Wait, then use the password reset tool if you are unsure of the password. The IT service desk can unlock the account if the wait does not clear it.

Still stuck?

Email the IT service desk with your P-number, device model, app version and a short description of what happens. A screenshot of any error message speeds things up considerably.